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●Telephone Tips（第1页）

●Telephoips

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Goodforbusiness，whilegreatmannerssetyouapart.Ifyou’reunderpressureorinahurry，it’seasytuarddownahebasics.Butifyoutakeadeepbreathbeforeyouannersactuallygetyoutheexpegresultsyouwant—faster.Here’sanoutliipstobrushuponyourphonemannersayle.

■Phy

&hecallasifitwereafaeeting—haveapurpose，andanagenda.

&you’lldoifsomeoherthanthepers.Wouldyotovoice-mail，callbacklaterorleaveamessage?

◇Ifyou’reonascheduledcall，beatyourdeskattheappoiime.

&hehepeoplewhoahephohenumbersyoucallmostfrequently.Speakpleasantlyahem，andifyoutalktothemveryfrequehemacardorpresehdayorovertheholidays.

■Do’sandDon’ts

◇Don’ttypeorshufflepaperswhehephosuggeststhatyou’rehecallerheartedly.

◇Ifyouhavetoputthephonedown，doitgentlytospareyourcaller’sear.

◇Keepyourmouthoutoffood，gum，dyhdrohereceiveramplifiesy.

◇Ifyouhavetocoughorsurnyourheadandouth—andthereceiver.

&lyintothere’tburyitinyourneckorshoulder.

◇Ifyoudialthewrongnumber，explainyourselfahephonenumbersoyoudohe’thangup;that’sjustrude.

◇onthebaoisewhentakingacall.Televisions，radios，aerbingsandbleepsbedistragoverthephone.

■TakingMessages

&hedateahecall.

&hephonenumber，ameande.

◇Ihemessage，soifthepersohemessagehasaioactyou.

&statementaboutthecaller’spurpose.