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Unit 13 Aftersales Service（第1页）

Unit13AftersalesService

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PartⅠSituationalDialogues

SituationalDialogue1

Mr.Brookisinquiringaboutaftersalesservice.

（A：erservicerepresentative，B：Mr.Brook）

A：G，mayIhelpyou，sir？

B：Oh，yes，I’mquiteimpressedbyyourproducts.I’dliketoknowabouttheaftersalesyourpanyprovides.

A：Iassureyouthatwehestqualityofcareforallofourers.After-salesservieofthemostimportantpartsofoursalesservice.

B：Iseeyourhaveseveralregionaloffia.Aretheyallequippedtoproviderepairservice？

A：Yes.Eachofficehasfully-trainedengineers.Ifanytroublearises，youtaearestoffice.Repairstakeamaximumoffivedays.

B：Howloy？

A：Themainmeismcarriesathree-yearwarranty.Anyperipheralequipmentisguaranteedforohiyperiod，allrepairsarefree.

B：Whataboutaftertheires？

A：Allrepairsarebilledatcost.

B：Doyourofferfreedeliveryandinstallationfor，say，airers？

A：MostgoodspurpanyenjoyfreedeliveryandinstallatioemssuchasAC，theremightbeadditionalviewofthemou.

B：Well，fairenough.Doyouspecifytheadditionalserviceyourbrochures？

A：Sorry，notinthebrochures，butoeinstead.Oryoucall84592458todiscusstheadditionalcosts.

B：Isee.Thankyou.I’lltakeacloserlookatyourprodudseewhichparticularitemisme.

A：You’rewele，Sir.I’llbewillingtohelpifyouwanttokion.

Practice1

Task1：Listentothedialogueainpairs.

Task2：Simulatedsituatioion.

SupposeyouareMr.Brook.Youetofetputeryouhaveorderedohestoreyouinquirecarefullyabouttheaftersalesserviputerandfindtheaisfactory，soyourestassuredandpaythemoney.

SituationalDialogue2

Mr.RichardParkerisgEilishaCarpeterhotlioplainaboutadelayeddelivery.

（A：Clare，B：RichardParker）

A：GandthankyEilishaCarpeterhotline.MynameisClare.MayIhelpyou？

B：Hi，Clare.MynameisRichardParkerandI’mgfromLisbon.Ourhotelordered15squaremetersofyourpany，butithashreedayspastthedatetheitemectedtoarrive！

A：Okay，Mr.Parker.Doyouhavethetraumberwesentyoubyemailwhenyoufirstmadetheorder？

B：Yes，andIalsohavetheorderraumberisM-2091andtheinalordernumberwasEC15-013.

A：Okay，pleasewaitased.Alright，Ifoundyourordermetheitemwithyain：yourorderwasfor15squaremetersofRIMINI-10158carpet，correct？