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Part Ⅲ Workplace Practice（第1页）

PartⅢractice

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DialogueA

（A:Shopassistant，B:er）

A:Ihelpyou?

B:Yes.Iboughtayourstoreaforsometime，butnowthecameradoesn'tworkproperly，it'snotfogatall!__________.（我想你们给我换一个。

）

&mehavealook.E'tworkwell!It'saprodu，indeed!

B:Infact，Iuseditcarefullyandtookcareofitproperlybytheinstrubook.

&sagoodprote.__________？（我能看一下收据吗?）

&is!

A:Oh，Iamsorry!__________（它已经过了保修期）.We'tprovidetheaftersalesserviceforyou!

&'smyfault!Butyoulookforthereyexpenditureinyourputer!Asamatteroffathememberofyourstore!__________.（我是你们的老客户了，能不能享有点特权呢?）

A:Pleasewaitased!Yes，andyouhaveagoodcreditexpenditureinourstore!So，hmm…wegiveyethatwewillgiveareplatforyou!

B:Thanksfoodservidextrahelp!

A:It'smypleasure!

DialogueB

（A:erservicerepresentative，B:Mr.Wilson）

&yWaterServiayIhelpyoutoday?

B:I'mggmywaterbill.__________.（我觉得你们上个月多收了我钱。

）

A:I'msorrytohearthat.Whydoyouthinkweuch?

B:Thebillis20tohanlastmonth.

A:I'msorrytohearthat.LetmeaskyouafewquestionsandthenI'llsee>

B:OK，Thankyouforyourhelp.

A:Ofcourse，__________（感谢您提醒我们注意这个问题）.Now，howmuchdoyouusuallypayforye?